Return Policy

Return Policy for Online Purchases

Last Updated: 02/15/2022

Thank you for shopping at! Shop Infini hopes to offer you a seamless online shopping experience. This policy details the rules and process for returning any items you purchase from our website.

If you are not completely satisfied with the items you’ve purchased, you may return eligible items within 30 days of the delivery date for a full refund or an exchange. To be eligible for a refund, your item must be unwashed, unworn, and in the original condition that you received it. Accessories and final sale items cannot be returned. All returns are subject to our validation and approval.

Customers are responsible for all shipping charges on returned shipments. Please make sure that your item is packed adequately.

When we receive your returned item, we will send you an email to confirm receipt and, where applicable, to confirm that a refund is being processed. All refunds will go to the original purchaser. Credits or refunds will be made to the same account and payment method and that was used to place the order.

You may return your original order for a refund or an exchange.  

*All sale items are FINAL SALE. 

To return an item, please follow the steps below:

Securely pack the item(s) to be returned in a shipping-ready box or package. Item(s) to be returned must be mailed to:

Shop Infini

500 St. Clair Ave. W, Apt. 905

Toronto, ON

M6C 1A8

To ensure our team can identify your order, please print and include a copy of the order confirmation number you received via email inside the package or box containing your item(s) for return. Please also send us an email including your name and order number to let us know you have shipped out the item(s) at: Attach postage, and ship your package. Be sure to include your return address. We will send you an email to confirm when your refund or exchange has been approved and processed.

Please allow approximately 2 weeks for the refund or exchange to be processed. For any questions or concerns regarding the status of your return, please contact: 

Shop Infini