Last Update: 02/11/2021
We are an online clothing and accessories retailer based in Toronto, Ontario. We offer a variety of affordable loungewear and other items, including stylish lounge sets, masks, and more.
Table of Contents
- How We Collect and Use your Personal Information
- Sharing Of Personal Information
- Information About Our Website
- Safeguards And Retention
- Access To Information
- Contact Us
How We Collect and Use Your Personal Information
We may collect personal information when you:
- Visit the Website
- Sign-up to receive marketing emails such as newsletters and information about new products.
- Purchase our products
- Enter a contest or participate in a promotion
- Participate in our surveys
- Contact us to return or exchange a product, or provide us with a comment, question or complaint
Creating an Account: If you choose to create an account to buy products on our website and add items to your virtual shopping cart, we require certain information. The information we collect includes your first and last name, email address, and a password that you create. We use this information to create and administer your account. We strongly recommend that you do not share your password with anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). If you learn about any unauthorized access to or use of your account, you must notify us immediately.
Buying our Products: When you buy our products, as part of the buying and selling process, we collect the personal information you provide us with, such as your name, shipping address, billing address, telephone number, and email address.
Visiting the Website: You do not have to register to visit or use our Website. However, we do collect some personal information when you visit our Website. Please see “Information about our Website,” below, for detailed information regarding the personal information we collect when you visit and use our Website, and the choices you have with regards to that collection.
Order Information: When you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We use this order information to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to communicate with you about your order and screen our orders for potential risk or fraud.
Marketing Communications: If you sign-up to receive email marketing communications with information about new product launches and promotions, we collect your email address to send you the email. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.
Custom Audience: We may use services provided by third-party platforms (such as social media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please send a request using any of the methods set forth in the “Contact Us” section below.
Contests and Promotions: When you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion, including to deliver a prize to you, or that you otherwise provide, including your social media handle, profile picture and public posts or comments you make about our contest on social media networks. We use this information to administer the contest or promotion. As part of a contest or promotion, we may also share or otherwise publish the content you submit.
Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to enhance our Website and to help us understand how to develop and deliver better products and services tailored to our customers’ individual interests and needs.
Contact Us: When you contact us with a comment, question or complaint through email, telephone, or the “Contact Us” form on our Website, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and the products we offer.
Sharing of Personal Information
We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.
Service Providers: We may share your personal information with third parties that provide services on our behalf. For example, we use Shopify to power our online store. We will share your data with Shopify and some supporting third party service providers to provide services such as hosting the Website, processing payments, orders and returns, providing advertising and marketing services, hosting our digital channels, sending communications, or providing us or you with services while you shop with us. You can read more about how Shopify uses your personal information to provide our online store here: https://www.shopify.com/legal/privacy. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.
Legal and Compliance: We and our Canadian, U.S. and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Shop Infini or as part of a corporate reorganization or other change in corporate control.
Information about our Website
Visiting our Website: In general, you can browse our Website without telling us who you are or submitting any personal information. However, when you visit our website, we do collect your IP (Internet protocol) address, and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.
Cookies: Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.
You can also obtain additional information on Google Analytics’ data privacy and security at the following links:
Third Party Links
Safeguards and Retention
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
Access to Information
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.